Master Scheduler and Customer Service Manager

Job description

Description Master Scheduler and Customer Service Manager is responsible for the scheduling of the Canton OH plant production requirements to provide outstanding customer service. Primary contact for all customers including problem resolution. Will be in regular contact with the customers to understand their needs and plan production accordingly. Need to understand and support the Mission and Value statements of the organization. Responsible for implementing company’s policies and procedures. Must play a key role in maintaining Safety, Quality and Environmental standards in collaboration with other managers. Responsible for meeting the targets in the key performance indicators in various areas of operation. Requirements: PRINCIPAL ACCOUNTABILITIES: · Scheduling Canton plant Equipment Operations to satisfy customer requirements in an efficient manner minimizing cost maintaining proper inventory balances. · Primary contact for customers and problem resolution. · Scheduling transportation – external. · Proper scheduling of Shipping Department Employees. · Generating Invoices for shipments and ensuring their accuracy. · Customer satisfaction is of utmost importance. · Participate in pr...