Application Analyst

Job description

We have an exciting opportunity at Thomson Reuters as an Application Analyst . The role sits within our front-line technical support organization, which is tasked with assisting customers to successfully utilize our software solutions therefore meeting their firm’s business objectives. The position will operate on the following shift rota pattern (Monday to Friday): between 9:00 and 17:00 (Polish Time) - 8h shift About the Role: In this opportunity, you will: - Respond to and solve queries raised by our customers during their use of our applications, responding to customer by phone, e-mail or case comments. - Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action. - Interact with colleagues to resolve customer issues effectively and timely. - Use internal resources as needed and escalate issues to Team Lead or Manager. - Maintain up to date product knowledge of all supported products. - Maintain correct contact details for our client base on our internal systems. - Ensure common queries have a Knowledge Base Article (KBA). About You: You’re a fit for the role if your backgroun...