Customer Operations Specialist

Job description

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. Key Responsibilities: Community Growth & Engagement Develop and execute community growth strategies tailored to the UK market Drive user engagement through campaigns, discussions, and interactive content Identify and nurture key users (KOLs, active contributors, brand advocates) Content Planning & Management: Plan and publish high-quality, localized content (posts, topics, campaigns) Moderate user-generated content to ensure quality and compliance Identify trending topics and align content with user interests Campaign & Event Execution: Plan and execute online and offline campaigns (e.g., test drive events, meetups) Collaborate with marketing and after-sales teams to launch engagement initiatives Support offline activities such as vehicle showcases and community events Data & Insights: Monitor community performance metrics (engagement, retention, growth) Analyze user behavior and optimize content and operations strategies Provide regular reports and actionabl...