IT Support Specialist I

Job description

About the team The IT Support team at Zillow Group provides technical support that keeps our employees productive and connected. Based in our Lenexa, KS office, this team is responsible for hardware lifecycle and inventory, and day-to-day technology operations that enable our colleagues to deliver great experiences for our customers. About the role: As an IT Support Specialist I, you will be a frontline partner for Zillow employees, helping ensure day-to-day technology runs smoothly. You will resolve issues on both Mac and PC, manage hardware inventory and logistics, and support onboarding for new hires. With support from your team, your work will directly shape employees’ experience with technology, helping them stay focused, connected, and able to deliver great results for our customers. You Will Get To: Use ServiceNow to update, assign, sort, and close tickets while effectively prioritizing and managing your ticket queue. Manage inventory and assets by tracking hardware in inventory, imaging new machines (PC/Mac), coordinating warranty repairs and replacements, maintaining stock rooms, and performing periodic asset counts. Oversee shipping and receiving of hardware for new hires...