AI Engineer

Job description

AI Software Engineer The Team + The Role: Emergent AI Products is a new team at Pendo, built from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer bolted onto existing product; it is a deliberate bet on what product intelligence looks like next. The team moves fast, operates with high autonomy, and builds products without clear precedents. As an AI Software Engineer, you will build applied AI systems that move from prototype to production. You will bring deep technical capability, strong product judgment, and clear communication to decisions across prompting, fine-tuning, RAG, MLOps, and full-stack product delivery. You will partner closely with product and design to frame the right problems and ship AI-native experiences that hold up for real users. This role is based in our New York office. What this looks like day-to-day: - Applied AI systems: Design and build AI-native product experiences, including RAG pipelines, agentic workflows, and LLM-powered features. You will take work from prototype through production and ensure systems are reliable enough for real users. - Techn...