Norterra BackLot - Server

Job description

The server is an integral part of the success of the BackLot by contributing to sales, daily jobs, and overall guest satisfaction. What You Will Be Doing: - Greet guests and make them feel comfortable by establishing a personal connection. - Communicate promptly, courteously, and effectively with all guests, management, and fellow team members. - Be knowledgeable about the BackLot brand and items sold to be able to answer questions, make recommendations and upsell. - Take accurate food and beverage orders to include item modifications and enter them into the POS or handheld device. - Deliver food and beverage orders to all tables/guests to Harkins’ standards, including the patio. - Provide exemplary service to include refilling beverages and clearing tables/seats, while exceeding guest expectations. - Follow all applicable liquor laws, company policies, and safety procedures to Harkins’ standards. - Monitor guests for signs of intoxication and report to bartenders or management. - Maintain a professional appearance and working environment while setting a positive and professional example. - Remain flexible during shift to ensure smooth and efficient operation of the dining service,...