Sr Team Lead Technical Services

Job description

The Sr Technical Services Team Lead at OTAVA is responsible for overseeing a team of technical professionals who provide high-quality managed cloud and infrastructure services to clients. This role involves a combination of leadership, technical expertise, and strategic problem-solving to ensure exceptional service delivery, process efficiency, and continuous improvement. Experience: - Lead, mentor, and develop a team of Technical Services professionals to ensure high performance and career growth. - Manage daily operations, including incident resolution, service request fulfillment, and escalations. - Act as a technical escalation point, providing guidance and hands-on support for complex customer issues. - Ensure adherence to service level agreements (SLAs) and proactively address potential service delivery challenges. - Collaborate with cross-functional teams, including Engineering, Product, and Customer Success, to improve service offerings and customer experience. - Drive process improvements and automation initiatives to enhance operational efficiency. - Develop and maintain documentation, training materials, and best practices for the Technical Services team. - Participate i...