the D - Players Club - Representative

Job description

the D Hotel & Casino Job Title: Representative: Department: Player's Club JOB SUMMARY: Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service. QUALIFICATIONS: - Responsible for practicing, supporting and promoting the Company Service Standards at all times. - Ability to communicate with Guests in a professional manner. - Answers Guest questions in a manner that reflects an understanding of the department and property in general - Be able to work independently and perform essential functions without direct supervision. - Must be proficient in the use of player tracking systems. - Evaluate and qualify guests for participation with casino floor promotions. - Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor. - Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form - Understand and comply with all c...