Lead Customer Support Specialist

Job description

POSITION SUMMARY: The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the advanced escalation contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner. PRINCIPAL RESPONSIBILITIES: Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance. In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction. Establishes effective communication pathways to handle customer inquiries. Collaborates with appropriate teams to ensure swift resolution of customer concerns. Manages office services, such as data entry, clerical work, records control, form creation, and report preparation. Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation. Prepares shipping documents, including manifests, using corre...