PL - Aftersales operation specialist

Job description

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks. Responsibilities: KPI Analysis and Reporting: Prepare and maintain reports: Analyze service shops performance: Identify process bottlenecks and operational gaps within aftersales Build dashboards and reporting tools in Excel and Power BI Recommend corrective actions and process improvements Process and Systems Management: Maintain data quality in aftersales systems Verification and ensuring compliance with procedures Support in the preparation and implementation of after-sales processes,...