Customer Service Representative - Aftermarket Parts

Job description

Job Description: Join our Team: Customer Service Representative - Aftermarket Parts Chicago, IL - 100% On-Site Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative to contribute to the Parts Team. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. What you’ll do: - Provide inbound and outbound phone support for our Aftermarket Parts contact center. - Manage cases efficiently, labeling and prioritizing for timely resolution.​ - Respond to customer inquiries quickly, meeting established performance goals. - Process orders, credits, and returns in compliance with company guidelines, ensuring accurate documentation. - Manage order changes and maintain precise order entry. - Identify, address, and escalate issues as needed. - Monitor order fulfillment, proactively resolve ship...