Application Production Support Engineer (P&L Support Team)
Inetum · Lisbon, PT
Company Description Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change.
Job description
Company Description Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services Job Description: We are seeking a skilled and motivated Application Production Support Engineer to join our IT P&L Support team. This role is critical to ensuring the availability, stability, and performance of key business applications that support Front Office (FO) and Middle Office (MO) trading activities. You will be responsible for resolving incidents, supporting users, and maintaining application integrity in a high-pressure, real-time environment. Key Responsibilities: Incident Management: - Respond to and resolve application-related incidents and service requests - Troubleshoot and diagnose issues, escalating when necessary - Ensure timely resolution to minimize business impact and downtime Problem Management: - Identify recurring issues and document them appropriately - Perform root cause analysis (RCA) - Collabo...