Support Engineer

Job description

At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions. This could be your opportunity to join a project of international scope, with a client that needs you to meet the challenges of digital transformation. 💻 THE ROLE: We are looking for a #TechTalent to work as a Support Engineer for an international project in the telecommunications sector . 🙂 WHAT YOU'LL DO: - Build a set of customers satisfaction KPIs; - Build a set of KPIs for performance, stability, uses cases and customer profiles for each product in the portfolio; - Adept at diagnosing and troubleshooting software and hardware problems, providing timely solutions, and delivering excellent customer service. 💡 WHAT WE'RE LOOKING FOR: - Proficient in diagnosing and resolving hardware, software, and network issues; - Familiarity with virtualization technologies and cloud services; - Good English communication skills, both verbal and written, for effective interaction with c...