Customer Support Associate

Job description

We looking for an energetic and fun Customer Support Associate to join us. You will learn a lot. Every day. You will become a part of an international team that helps our customers get more value from the product. Your task will be to respond to customer inquiries via in-app chat, email and phone. We like to work hard and play hard here. Join us! In this role, you will: - Deliver happy experiences to every client you interact with - Become an expert in PandaDoc and be able to resolve issues our customers have - Quickly respond to customer inquiries - Use incident management technologies to register, validate, track, and solve application incidents - Work closely with our teams globally to deliver world class customer service About you: - Knowledge of English - Strong written and verbal communication skills - Experience in Customer Support - Quick learner - Analytic mind - Stress tolerance It would be awesome if you had: - Interest in SaaS and web applications - Basic knowledge of software development process and system design - Experience in monitoring technical and product metrics - Great sense of humor Company Overview: PandaDoc empowers more than 40,000 growing organizations to...