Customer Service Representative

Job description

Overview Jumpstart Your Career with Ibex!: Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you. About the Role: As a Customer Service Agent, you will be responsible for assisting members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We’re looking for enthusiastic individuals with a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential as much as experience. Responsibilities: What You’ll Do: - Provide guidance on provider networks, referrals and pre-authorizations. - Troubleshoot and resolve issues related to billing, payments and coverage. - Ensure compliance with HIPAA regulations when handling sensitive member informat...