Sr. Technical Support Specialist, Executive Support & Conferencing
Gartner · Stamford, Connecticut, US
We are looking for a Sr. Technical Support Specialist who views IT through the lens of customer service and associate experience. You aren't just fixing lapt...
Job description
About this role: We are looking for a Sr. Technical Support Specialist who views IT through the lens of customer service and associate experience. You aren't just fixing laptops; you are responsible for frictionless workplace and productivity for our 12 C-Suite officers and 150 global VIPs. Your goal is to eliminate friction before it reaches the executive’s desk. You are a creative problem solver who navigates the complexities of a global enterprise to deliver a seamless, "always-on" experience. What you will do: - Executive Support: Serve as the dedicated point of contact for the C-Suite. You provide immediate, high-touch resolution for all hardware (Mac/PC), mobile (iOS/Android), and software needs. - Friction Reduction: Analyze recurring executive pain points and work across the IT organization to implement permanent, creative fixes that simplify the user interface. - Proactive Support: Conduct daily "sweeps" of executive offices and conference rooms to ensure all systems (AV, connectivity, peripherals) are 100% operational before the business day begins. - Take full ownership and resolve escalated support tickets including tasks, incidents and project tickets, providing advanc...