Box Office/Visitor Services Manager

Job description

Description SUMMARY: The Roy and Edna Disney/CalArts Theater (REDCAT) seeks a Box Office/Visitor Services Manager for its flexible 180-270 seat performance space in of the Walt Disney Concert Hall complex in downtown Los Angeles. This full-time, nonexempt position reports to the Deputy Executive Director & Curator and is responsible for managing, developing, and implementing creative and efficient ticketing operations, visitor experience, and customer-service driven systems for phone, web and walk-up ticket sales. Qualifications: REQUIREMENTS: Skills/Abilities: QUALIFICATIONS: Education: Experience: - Oversee all aspects of ticketing services, on-line and in person, including subscription packages, memberships and single ticket sales. - Serve as front-end coordinator for box office and show and event attendants, as an articulate spokesperson interfacing with REDCAT patrons and visitors. - Track ticketing and audience data, financial records, and box office statistics to provide routine reporting for marketing and fundraising efforts. - Hire, train and manage additional box office and front-end staff as needed. - Work with production team and relevant managers to assure a streamline...