VIP Registration Agent Lead- Full Time (Harrah's Atlantic City)

Job description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $20.00 Per Hour Responsible for day to day VIP suite assignment. May assign daily work activities to VIP Registration Agent. Evaluates casino play/rating to determine proper room or suite assignment and extensions. Coordinates with Casino Marketing, Butler Staff, Customer Development, VIP Check-In and Front Office to ensure appropriate room status/upgrade/downgrade for VIP guests. Responsible for Daily Arrivals Report to determine appropriate criteria for comped arrivals. Ensures the VIP email inbox is checked...