Language Access Education, Manager

Job description

Description The Language Access Education Manager is responsible for leading system-wide education, training, and performance monitoring initiatives that support language access compliance and effective communication with Limited English Proficient (LEP), Deaf or Hard of Hearing, Blind, and low-vision patients. This role develops and delivers educational programs for staff, providers, and interpreters; ensures consistent interpreter workflows and regulatory compliance across all facilities; and supports the effective use of language access technology and resources. The Education Manager collaborates with clinical teams, operational leaders, IT partners, and vendors to ensure staff are trained on language access policies, interpreter protocols, and regulatory requirements. RESPONSIBILITIES: Education Program Planning and Performance Monitoring Develop and deliver system-wide educational programs for staff and providers on language access laws, interpreter use, and communication strategies with LEP and Deaf/Hard of Hearing patients. Manage system-wide in-service sessions and training events to increase awareness and ensure regulatory compliance. Oversee bilingual staff assessment log...