Senior System Support Analyst

Job description

Requisition ID: 256114 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are seeking an experienced Middleware Support Engineer to serve as a Technical Support Personnel across enterprise middleware platforms including IBM WebSphere Application Server (WAS), JBoss EAP, Apache Tomcat, Apache HTTP Server, and IBM MQ. This role requires advanced troubleshooting skills, competency in understanding the architectural framework, and the ability to assist and work with technical teams during complex incidents, system enhancements, and large-scale deployments. Is this role right for you? In this role, you will: Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: - Act as the primary support for middleware technologies—WebSphere, JBoss, Tomcat, Apache, IBM MQ. - Review, validate, and optimize architecture designs and configurations. - Participate in troubleshooting and root cause analysis. - Participate in knowledge sharing sessions with peers. - Support complex clustered environments including WAS ND and MQ HA. - Engage in deployment pipelines and middleware-integrated CI/CD proc...