Web Experience Sr. Manager

Job description

The Web Experience Sr. Manager leads Citizens’ public web ecosystem as a trusted, governed, and scalable enterprise platform for discovery, education, and customer decision‑making. This leader on the Digital Content & Experience Strategy team will own the web platform strategy, roadmap, prioritization, and operating model, ensuring a high‑quality, compliant, accessible, and performant experience across Citizens.com and related properties. Operating within enterprise content, experience, and AI‑driven discovery direction set by the SVP, the role translates strategy into execution through strong governance, modernization leadership, and integrated team management. Primary responsibilities include: - Own the enterprise web platform strategy and multi‑year roadmap, defining how Citizens’ website supports discovery, education, trust, and decision‑making at scale across lines of business. - Lead platform‑level prioritization and tradeoffs, balancing customer needs, regulatory risk, site health, modernization goals, and enterprise demand. - Direct execution of web experience priorities by translating enterprise direction into journey‑level requirements, page models, and scalable experienc...