Customer Service Representative - 12 Month Fixed Term Contract

Job description

Company: Mercer Description: We are currently seeking a highly motivated and customer-focused individuals to join our JustASK team as a Contact Centre Representative at Mercer , specialising in handling enquiries from members of Defined Contribution (DC) and Defined Benefit (DB) Pension Plans. As a representative of our organisation, you will play a crucial role in providing exceptional service and support to our valued pension plan members.This role can be based in either Dublin or Cork and will be offered on a 12 Month Fixed Term Contract. This is a hybrid role that has a requirement of working at least three days a week in the office. What can you expect: JustASK is the contact centre for all members of our Mercer plans. The team provides members with support for general pension queries as well as various client projects. The successful candidate will join the JustASK team which is part of the Mercer Ireland Administration Department. The JustASK team focus on educating and supporting members as they plan for their retirement, throughout their working life. We will rely on you to: Respond promptly and professionally to incoming calls and emails from DC and DB pension plan member...