CNB Bank, Contact Center Agent

Job description

Description A Contact Center Agent is responsible for providing exceptional customer service for CNB’s Family of Banks and support to clients through calls, live chats, and text messages. This includes assisting with transactions, troubleshooting issues, and answering inquiries. Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES: - Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services. - Accurately assist clients with various transactions and account inquiries, ensuring accuracy and efficiency through calls, live chats, and text messages. - Diagnose and provide support in solving technical problems clients may encounter with the call, live chat, or texting platform. - Ensure each interaction is positive and personalized, making clients feel valued and understood. - Monitor and maintain performance metrics within established guidelines to ensure service quality and operational efficiency. - Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures. ATTITUDES: Builds positive relati...