Membership Manager

Job description

The vibe … At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen. The Role…: At Soho House the Membership Manager is responsible for directly building and defining the local membership community to ensure the membership culture, experience and sales are maximised. They will manage their time to handle recruitment and acquiring (30% of time), communications, retention and member inquiries (30%) and on the floor face time with members and their guests (40%). You will be a direct link between our members and operations, acting as a voice for our members. An integral aspect of the role is developing relationships and understanding the member community, their mindset and needs, consistently being present and available on the floor, essentially dividing presence across morning, noon, and night. A membership manager will report into the Head of Member and Communications for the H...