Service Client Advisor - NYC

Job description

Location: New York,New York,United States Job Title: Service Client Advisor: Reports to: Store Director, Service Manager Division: Retail: OVERVIEW: The Service Client Advisor is responsible for providing an outstanding client experience from in-take of the watch for repair throughout the service process. The Service Client Advisor is also responsible for meeting or exceeding monthly sales goals for accessories, service and supporting the Tourneau|Bucherer trade-in program. Ensure an outstanding customer experience: Meeting or Exceeding Sales Objectives (80%) - Work to create a positive, inviting and fun environment for the discerning client. Create a relationship with the client: - Greet the client when he or she approaches the counter. - Listen to the needs of the client and ask questions to identify the issue with watch. - Demonstrate outstanding product and department knowledge. - Educate the client on the time, cost and what is entailed in servicing their timepiece. - Fully explain what is covered by warranty. - Ultimately gain the client’s trust and ensure there are not any questions or uncertainties on the part of the client. - Explain the value of being a Tourneau|Bucherer...