DSS L1 - LISBON, PORTUGAL - BF

Job description

We are looking for independent professionals who are available to provide IT support on demand to our clients.  The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution. Responsibilities: Requirements: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution; - Manage IMAC and desk-side support services; - Manage hard and soft break-fix services for laptops and desktops; - Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools); - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not...