Head of Operations

Job description

Location Zip Code: 84604 Job Family: Field Operations We’re seeking a high-impact SVP / Head of Operations to drive execution, scale infrastructure, and elevate performance across the business at Aptive. As a key member of the executive team, you will be responsible for translating vision into operational reality. You’ll own the systems, processes, and operational strategy that power growth, while building a culture of accountability, efficiency, and continuous improvement. Responsibilities include: Own and evolve the company’s operational strategy across field operations, customer experience, and support functions Collaborates with executive and functional leaders to support cross departmental initiatives and organizational objectives Translate the strategy to scalable operations plan Build, optimize, and standardize processes to support rapid growth and seasonal scaling Lead and develop a high-performing operations organization, including regional and functional leaders Drive performance through data, KPIs, reporting, and accountability across all operational layers Improve customer experience by aligning operations with service quality and responsiveness Act as a key leader in f...