Operations (Ops) Team Lead

Job description

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager. Primary Responsibilities: - Manage team of Data Collection Driving Operations field resources - Drives day-to-day operations following standard operating procedures - Assist in identifying knowledge gaps, coaching, mentoring and the professional development drivers - Conduct periodic reviews with teams and Driving Program Managers - Facilitate teams meetings to disseminate relevant information to the Team - Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed - Provide Subject Matter Expert (SME) advice on regional issues and concerns - Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations - Participate in weekly and monthly business review meetings with internal and externalstakeholder - Assist in gathering and analyzing reporting details - Provide status reports (weekly, monthly, etc.) as required - Support with special projects; Invoice verificat...