Customer Care Team Lead

Job description

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. About the role: This role is on-site in Barcelona The Customer Care Team Leader plays a crucial role in hiring, onboarding, training, and managing a high-performing team of customer care agents. Reporting to the Head of Customer Care, this position ensures that team members develop the necessary customer service, product, and industry knowledge to provide world-class support. The role focuses on enhancing productivity, maintaining quality standards, and improving customer satisfaction metrics. Your missions: - Recruit, onboard, and train new team members to ensure they reach full pro...