Retail Senior Sales Assistant, New York

Job description

Role Summary As a Senior Sales Assistant at RIXO, you will play a key role in driving sales, delivering exceptional customer experiences, and supporting the development of the wider store team. With strong product knowledge and a passion for fashion, you will act as a brand ambassador and inspirational role model, helping to maximise performance, profitability and customer loyalty. You will also hold Key Holder responsibilities, supporting store operations and leading by example on the shop floor. Key Responsibilities: Sales & Customer Experience: Deliver an exceptional and personalised customer experience to exceed service expectations and drive sales. Build and maintain long-term customer relationships, developing a loyal client base. Maximise one-to-one sales opportunities and coach colleagues to do the same. Confidently cross-sell products across all collections and new launches. Maintain strong knowledge of all products, services, stock availability and best sellers. Handle customer queries and complaints professionally, turning challenges into positive outcomes. Process transactions efficiently, including refunds, ensuring a seamless shopping experience. Leadership & Team Sup...