Client Care Specialist

Job description

Position Title: Client Care Specialist Reporting to: Chief Strategy Officer (short term); Senior Vice President of Operations (long-term; timing to be determined) Location: Chicago, IL: Company: Veterinarian Partners: Company Overview: Veterinarian Partners is looking for a professional, empathetic, and highly organized Client Care Specialist to join our centralized call center. In this role, you will serve as the primary point of contact for clients across multiple hospitals, each with unique protocols, personalities, and scheduling preferences. You will handle inbound overflow calls—providing "concierge-level" service and scheduling—and perform proactive outbound outreach to ensure clients receive the continuous care they need. The ideal candidate thrives in a fast-paced environment and can seamlessly pivot between different hospital protocols while maintaining a warm, client-first demeanor. Tyree & D'Angelo Partners ("TDP") is a private equity investment firm that focuses on control investments in the lower middle market (companies with $1-5M of EBITDA). We look for investments where we can establish true collaborative partnerships with business owners and management teams that...