Client Care Assistant

Job description

We are looking for a friendly, organised and compassionate Client Care Assistant to join our team at our Thorpe Bay (Shoebury Road) branch on a part-time basis. This role is for 21 hours per week and includes participation in a 1 in 6 Saturday rota, along with a bank holiday rotation based at our Southend 24-hour hospital. You will be the first point of contact for our clients, providing excellent customer service both in person and over the phone. The role includes managing appointments, handling enquiries, supporting the clinical team, processing payments and helping ensure the smooth day-to-day running of the practice. The ideal candidate will have strong communication skills, be confident working in a busy environment and have a caring, professional approach towards both clients and their pets. Previous reception or customer service experience is preferred, and experience within a veterinary or healthcare setting would be beneficial. This is a fantastic opportunity to join a supportive and welcoming team within a busy first opinion practice and hospital environment. Your career means more than a rota and a job title, that’s why we offer: Health and wellbeing - Health Cash Plan...