Head of Service Support & Transformation
Ten Group · New York City, New York, US
At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and con...
Job description
At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. For more information, please check our this video: Welcome to Ten Will you help take us there? We are looking for a Head of Service Support & Transformation to join us in New York or Las Vegas. In this role, you will lead on a critical strategic portfolio within the North America region, serving as a key member of the regional leadership team. Your primary objective is to champion a member-focused work culture, elevating the member experience for our mass affluent and high-net-worth concierge programs by driving operational excellence and transformative change. The role involves direct accountability for the Customer Experien...