Claim Rep, Subrogation (Hybrid or Remote)

Job description

Summary Assist the company's subrogation effort by investigating, evaluating and settling both first- and third-party subrogation claims for the most appropriate percent attainable while considering costs. Responsible for maintaining a current caseload and negotiating settlements within approved authority levels. Responsible for managing a variety of claims associated with personal and commercial automobile insurance policies. May also be responsible for multi-state auto policies and homeowner policies with exposure to both litigation and arbitration cases. Responsibilities: Customer Service: - Understand and comply with all customer service standards. - Assure adherence to internal and external claims handling procedures, workflows and standards. - Assure that verbal and written communications are timely, clear, concise and empathetic. - Effectively manage ACD telephone system/features by complying with Log In/Log Out, AUX and ACW expectations and standards. - Conduct thorough and prompt investigations of accidents to make timely coverage and liability determinations. - Recognize customer service opportunities and promptly respond to customers’ needs. - May develop rapport and bui...