Customer Service Engineer

Job description

Company Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description: The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Qualifications: Responsibilities: - Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. - Provide support to client identified VIPs - Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. - Perform Install/Move/Add or Change (IMAC) activities. - Perform all assigned desk-side support activities - Display outstanding technical and professional services skills at all times - Meet - established cu...