Front Desk Agent

Job description

Job Description Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures. Essential Duties - Check-in and check-out hotel guests in a confident, professional, and friendly manner. - Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day - Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information - Review arrivals report noting special requests and blocking rooms as necessary for VIP and group arrivals - Complete all items as listed on shift checklists - Bucket checks to be performed by each shift to verify data as it pertains to: - 1. Guest name - 2. Guest address - 3. Room rate - 4. Date of departure - 5. Number of guests in room - Ensure proper...