Senior Digital Product Manager, Daily Banking - 12 months fixed term contract
ING · Sydney, New South Wales, AU
ING is seeking a Senior Digital Product Manager for a 12‑month contract in its Daily Banking team. In this role, you’ll lead digital initiatives to improve c...
Job description
ING is seeking a Senior Digital Product Manager for a 12‑month contract in its Daily Banking team. In this role, you’ll lead digital initiatives to improve customer journeys across onboarding, transactions, and savings. You’ll use data, collaborate across teams, and drive seamless, customer‑first experiences. Our ideal candidate has strong digital product and customer experience expertise, with experience in journey optimisation and lifecycle improvements. Banking experience isn’t required, but you should be confident leading digital transformation in an agile, data‑driven environment. Ready to make an impact?: What you’ll do: Lead digitisation initiatives that streamline and automate customer journeys across Daily Banking. Analyse customer behaviour, feedback and pain points to identify opportunities for journey and process improvement. Own and optimise the end‑to‑end onboarding and application experience for key banking products. Drive agile delivery by managing backlogs, contributing to sprint rituals and ensuring initiatives land with quality. Manage issues, incidents and product risks, implementing structural improvements across systems and processes. Collaborate closely with...