Patient Services Manager 2

Job description

Role Overview: *Patients are at the heart of everything we do* Sodexo is seeking a Patient Services Manager 2 to join our team at Atrium Wake Forest Baptist Medical Center in Winston Salem, NC. Atrium Health Wake Forest Baptist is an 900+ bed academic medical center and health system located in Winston-Salem, North Carolina, and part of Charlotte-based Atrium Health. It is the largest employer in Forsyth County, with more than 19,220 employees and a total of 198 buildings on 428 acres What You'll Do: The successful candidate will: - evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; - oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery; - collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience; - perform tray assessments to ensure food quality and presentation and tray accuracy; - exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or - perform management functions that include direct supervision of hourly associates including employee development. What We Offer: Comp...