Customer Care Representative

Job description

We’re seeking a dynamic, energetic, and resourceful individual to join our customer care team. If you thrive on solving problems, delighting people, and turning everyday interactions into extraordinary experiences, this role is for you. - Be the friendly voice and helpful guide for our customers, ensuring each interaction leaves them feeling valued and heard. - Quickly troubleshoot and resolve inquiries, turning challenges into opportunities for solutions. - Collaborate with a team of passionate customer advocates to continuously elevate our service standards. - Empower customers by providing clear guidance, insightful recommendations, and proactive follow-ups. - Champion customer feedback, sharing insights that help us innovate and improve. - Clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). - Respond to customer requests for information concerning order tracking, order expediting and product availability. - Perform order entry at both sales invoicing level and request for products from supply plants. - Notify customers of potential backorders, credit issues, order availability and any other informatio...