Senior Project Manager – Customer Care & Aftersales (f/m/x) @ Carl Zeiss Extended Reality (XRX)

Job description

At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to deliver cutting-edge XR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live. Responsibilities: - Design, optimize, and continuously refine end-to-end after-sales and warranty processes to ensure scalability, operational excellence, and a premium customer experience across all channels - Define and challenge business requirements and drive system enablement in close collaboration with IT, data, and local / regional cross-functional teams - Define the global after-sales strategy and lead its rollout across markets and (offline) service partners, ensuring consistent standards and best-practice adoption - Coordinate cross-functional workstreams, manage timelines, risks and interdependencies and ensure alignment with leadership, cross-functional teams (e.g. IT), local markets and external partners - Translate operational and customer...