Customer Service Associate

Job description

Qualifications: - Serve as the primary contact for assigned customer inquiries, advocating for customer needs and ensuring their voice is represented across the facility. - Provide proactive, ongoing communication to keep customers informed of order status throughout the production cycle, anticipating needs and addressing concerns. - Ensure timely delivery by coordinating logistics and schedules, maintaining accurate delivery and quality metrics in customer portals, and supporting customer scorecard accuracy, contesting OTD and maintaining liquidated damages at the beginning of each month. - Monitor critical customer parts and schedule disruptions, collaborating with Production, Quality, and Engineering to develop recovery plans and communicate solutions aligned with customer priorities. - Maintain and update customer demand and forecast data within the ERP system to ensure accuracy and safeguard backlog integrity, including quantities, schedules, and financial values. - Utilize customer portals to manage quotes, purchase orders, forecasts, schedule changes, shipments, and specifications. - Review and respond to government solicitations (FAR/DFARS), customer RFQs, order entries, an...