(Senior) Product Manager - Customer Support Solutions

Job description

Start your very own journey – with HolidayCheck! At HolidayCheck, everything revolves around making vacations better – together. We're not only enabling the best time of the year for our travelers, but also creating an inspiring work atmosphere for our HolidayCheckers in our modern office in Bottighofen (Switzerland). We live our company values every day: as #TeamHolidayCheck, we build trust, take ownership, and love what we do – all for the perfect holiday experience! As a (Senior) Technical Product Manager – Customer Support Solutions (all genders) , you’ll be an integral part of our Product Team and will be responsible for the strategy, performance, and ongoing development of our digital support solutions. Your Tasks: - Identify recurring customer problems and translate them into scalable software solutions - Responsible for the product strategy, performance and continuous evolution of our customer support solutions, driving measurable improvements in quality, speed and automation - Design, build, and continuously improve digital support solutions that enable customers to resolve issues quickly and independently - Automate support processes andleverageAI to enhance speed, consis...