Senior Technical Account Manager, Federal

Job description

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana: We are seeking a Senior Technical Account Manager to lead the delivery and adoption of a large-scale software solution within a federal agency. This role goes beyond traditional program management: you’ll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships. The right candidate thrives at the intersection of federal mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale. You Will: - Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings. This includes not only providing training and technical support, but also building relationships with user groups and mission leaders. - Assist customers with in-depth analysis to optimize their experience and results, providing direct analytical support to the customer where necessary...