Customer Success Support Specialist (Remote USA - North Carolina & Georgia)

Job description

About The Role Job Title: Customer Success Support Specialist Location: Remote based in USA - North Carolina & Georgia Terms: Full-Time 40h weekly Salary: 22 USD p/h Schedule: 40 hours per week Monday – Sunday, 7 am – 7pm EST This is an exciting opportunity for an experienced Customer Success Support Specialist. This is a Work from Home position based in United States - North Carolina & Georgia We’re looking for a dedicated Enterprise Support Specialist to join our team, focusing on Health Tech. This role is pivotal in ensuring seamless onboarding, technical support, and operational assistance for enterprise healthcare clients and their members. Acting as a bridge between sales, customer success, and operational teams, the ideal candidate will deliver an exceptional customer experience and strengthen client relationships WHAT YOU'LL BE DOING: Member Onboarding: - Deliver tailored member onboarding experiences, including unboxing, activation, and app navigation, ensuring members are fully supported. - Conduct personalized 1:1 high-touch activation experience tailored to each member’s unique needs, guiding them from unboxing through app setup. You will educate members on how to get t...