Technical Account Manager

Job description

Technical Account Manager Department: Operations: Employment Type: Full Time: Location: Barcelona: Reporting To: Vlado Rosic-Milinkovic: Description: We are seeking a proactive, technically minded and relationship-driven Technical Account Manager to serve as the primary operational liaison for our GiG partners. In this role, you will combine strong customer relationship management with hands-on technical support to ensure our operators receive exceptional service, timely issue resolution, and clear guidance on how to maximize value from our products. You will act as the trusted point of contact for a portfolio of partners - driving operational excellence, identifying growth opportunities, and championing customer needs across internal teams. This position sits at the intersection of customer success, technical troubleshooting, product advocacy, and cross-functional collaboration. You’ll work closely with Commercial Directors, engineering, product, integration teams, and leadership to manage partner health, reduce friction, and support successful onboarding, renewals, and long-term retention. If you thrive in a fast-paced environment, enjoy solving complex problems, and excel at bui...