Senior Help Desk Technician
Council on Foreign Relations · Washington, District Of Columbia, US
Position Summary The Council on Foreign Relations is seeking a Senior Help Desk Technician to join a collaborative technology team.
Job description
Position Summary The Council on Foreign Relations is seeking a Senior Help Desk Technician to join a collaborative technology team. In this role, you will serve as a key resource for CFR staff, delivering tier 2 technical support across computer systems, software applications, mobile devices, and the Microsoft Teams Phone system. You will also play an integral part in supporting institutional meetings and functions, managing the physical relocation and connection of workstations and networking equipment, and overseeing the configuration and repair of computer and networking equipment. This full-time position is based in CFR’s New York City or Washington D.C. office on a hybrid basis. CFR currently defines hybrid status as working at least three days a week onsite, with Tuesdays and Thursdays considered institutional anchor days where all staff are required to be onsite. This hybrid schedule is subject to change. Essential Functions/Responsibilities: - Provide second-tier technical support and assistance to CFR staff. - Diagnose and resolve technical issues reported by users. Provide guidance and support to users who require assistance with hardware, software, network, or other tech...