Customer Service Rep I

Job description

Get To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact?: As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern. Key position details: - In office at 19100 Ridgewood Pkwy San Antonio TX 78259 - $18.00 per hour + Quarterly Bonus! - Full time position - Comprehensive Benefits - Training Hours: Monday to Friday 8:00am to 4:30pm CST for 4 weeks - Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST Qualifications: - Successfully complete a 4+ week training program. - Answer inbound calls from providers and members. - Provide resolution for questions about benefits, claims and eligibility. - Document notes of each call to ensure all information is saved. Ensure adherence of Customer Service metrics: - Average monthly After Call Work (AUX) time - Average monthly hold...