Senior Executive Casino Host (Horseshoe Bossier)

Job description

The Senior Executive Casino Host is to own all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building and service while on property. The purpose of this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. To accomplish this goal you will have a variety of technical tools and property partners as your support. Three (3) to five (5) years’ experience casino/hotel, customer service, host or other account management experience required (Luxury service experience preferred). College degree or equivalent experience preferred. Ability to think independently in making decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have excellent customer service skills. Must have a systematic and process oriented mind-set to ensure seamless end-to-end customer expe...