Master Key Specialist

Job description

Master Key Specialist Business Unit: Medeco Locks: Location: Salem, VA (on-site): Department: Customer Care: Shift: 1st / Full-time Non-Exempt: EEO Job Class: Hourly: Reports To: Director of Customer Experience Position Summary: Join our innovative team as a Master Key Specialist ! Use cutting-edge software to design and develop master key systems tailored to meet our customers' security needs. You'll consult with clients to understand their requirements, answer their questions, and educate them on system architecture. Essential Functions: - Design & Production: Create master key systems based on customer specifications, ensuring timely delivery and adherence to top security standards. This includes order processing. - Record Maintenance: Accurately manage and update key system records for each client, reflecting any system changes or upgrades. - Customer Interaction: Serve as the primary contact for customers, addressing their system design questions and educating them on key system architecture and best practices. - Policy Enforcement: Uphold and enforce key control policies and procedures, aligning with industry standards and client-specific requirements. - Process Improvement:...