Sr. Customer Success Manager

Job description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft is seeking an experienced Senior Customer Success Manager (CSM) to be a strategic advisor responsible for driving skills-based outcomes in our Solutions Organization. In this role, you will have the opportunity to lead outcome-based executive level conversations tied to business priorities, not just learning activity. RESPONSIBILITIES: - Strategic and Executive Engagement - Translate customer goals into clear success plans with measurable impact - Advise on skills-based workforce transformation, not just learning programs Platform, Solution & AI Confidence: Skills Intelligence & Workforce Strategy Fluency - Mastery of our solutions and be an expert in the evolving product offering - Speak Credibly about AI-enabled capabilities and limitations - Explain "why this matters" in practical, business terms - Guide customers through ethical, resp...